Support

Treebū Hotels App Support

Need help with the Treebū Hotels app? Contact our support team and include the details below so we can route your request quickly.

App support for guests Response handled by email

Contact Support

Email us at support@treebuhotels.com. If your request is about a current hotel stay, you can also contact the front desk directly for time-sensitive hotel service needs.

Email Support Privacy Policy

What to Include

Your name and contact email.
The hotel name, if your request is related to a stay.
Your reservation number or room number, if applicable.
Your device type, operating system, and app version.
A clear description of the issue and any error message you saw.

Digital Key or Door Access Help

If a digital key does not work, verify Bluetooth is enabled, the app has nearby-device or Bluetooth permission, and your stay is active. For urgent room access, contact the hotel front desk immediately.

Account and Reservation Help

If you cannot sign in or your reservation details look incorrect, include the hotel name and reservation number in your email. Some requests may need to be handled by the hotel directly.

Privacy Requests

For privacy questions or data rights requests, see our Privacy Policy or email privacy@treebuhotels.com.