Treebū Hotels App Privacy Policy

This Privacy Policy explains how Treebū Hotels collects, uses, shares, and protects information when guests use the Treebū Hotels mobile app and related digital guest services.

Effective date: May 11, 2026 Applies to iOS, Android, and web guest experiences

1. Who We Are

Treebū Hotels provides digital guest, reservation, service, restaurant, and hotel operations tools for participating hotels. Depending on your stay, the hotel where you have a reservation may also be responsible for information it collects and manages through the app.

2. Information We Collect

We may collect the following categories of information:

Account and identity information, such as name, email address, phone number, and login credentials.
Reservation information, such as confirmation details, stay dates, room assignment, guest count, and check-in status.
Guest profile and check-in information, such as travel document details or policy acknowledgements when required by the hotel or applicable law.
Service request information, such as extra requests, maintenance reports, restaurant bookings, discounts, or guest support messages.
Device and app information, such as device type, operating system, app version, diagnostics, crash data, and security logs.
Digital key and access information, such as key eligibility, access events, Bluetooth proximity signals, and door-opening status where supported by the hotel.

We do not intentionally collect information from children. The app is intended for hotel guests and their companions.

3. How We Use Information

We use information to:

Authenticate users and protect guest access.
Provide hotel stay features, including check-in, reservations, digital keys, service requests, restaurant bookings, and guest communications.
Operate, troubleshoot, secure, and improve the app.
Send operational messages related to your stay, reservation, requests, or app access.
Comply with legal, safety, fraud prevention, and hotel operational requirements.

4. Digital Keys, Bluetooth, and Permissions

If your hotel supports mobile door access, the app may request Bluetooth and nearby-device permissions so your phone can communicate with compatible locks. These permissions are used to provide digital key functionality and related security checks. The app does not use these permissions to track your precise location outside the access feature.

5. Notifications

If you enable notifications, we may send messages about your stay, service requests, restaurant reservations, digital key status, or other operational updates. You can manage notification permissions in your device settings.

6. How We Share Information

We may share information with:

The hotel associated with your reservation or app access.
Service providers that help us operate hosting, authentication, messaging, analytics, security, email delivery, and app infrastructure.
Technology partners needed to provide features such as digital keys, reservations, or restaurant bookings.
Authorities, regulators, or other parties when required by law or necessary to protect rights, safety, security, or prevent fraud.

We do not sell personal information.

7. Data Retention

We keep information for as long as needed to provide the app, support hotel operations, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. Retention periods may vary depending on the hotel, local legal requirements, and the type of information.

8. Security

We use technical and organizational safeguards designed to protect information, including access controls, authentication, logging, and secure cloud infrastructure. No system is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also request information about how your data is used. To make a request, contact us using the details below. We may need to verify your identity or coordinate with the hotel associated with your reservation.

10. International Processing

Information may be processed in countries other than your country of residence. When we transfer or process information internationally, we use safeguards appropriate for the nature of the information and the services we provide.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and provide notice when required by applicable law.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us at privacy@treebuhotels.com. For app support, contact support@treebuhotels.com.