Marketing Policy

Treebū Hotels Marketing Policy

This Marketing Policy explains how Treebū Hotels handles marketing communications, promotional offers, and your marketing preferences when using the Treebū Hotels mobile app and related services.

Effective date: May 11, 2026 Applies to all Treebū Hotels digital channels

1. Scope and Purpose

This Marketing Policy outlines our approach to sending marketing and promotional communications, how we obtain consent, and the choices available to you regarding marketing messages from Treebū Hotels and our partner hotels.

2. Types of Marketing Communications

With your consent, we may send the following types of marketing messages:

  • Promotional offers, discounts, and loyalty rewards from Treebū Hotels and participating properties.
  • Newsletters with updates about new hotel destinations, features, and services.
  • Seasonal campaigns, special packages, and exclusive deals for registered guests.
  • Partner offers that may be relevant to your travel experience, only when explicitly consented.
  • Surveys and feedback requests to help us improve our services.

3. How We Obtain Consent

We obtain your marketing consent through clear, affirmative opt-in mechanisms:

  • During app account registration, you may opt in to receive marketing emails and notifications.
  • At various touchpoints during your stay, you may be offered the option to subscribe to promotional communications.
  • Post-stay communications may include an opportunity to opt in to future marketing messages.
  • We do not use pre-checked boxes or default opt-in settings.

By providing consent, you acknowledge that your information may be used for the marketing purposes described in this policy and our Privacy Policy.

4. Marketing Preferences and Opt-Out

You have full control over your marketing preferences:

  • You can manage your marketing preferences at any time in the app settings under "Notifications & Marketing."
  • Every marketing email includes an unsubscribe link at the bottom.
  • For push notifications, you can adjust marketing notification settings in your device settings or the app preferences.
  • You can also contact us directly to update your preferences using the contact details below.

Opting out of marketing communications does not affect transactional or service-related messages (such as booking confirmations, check-in reminders, or service request updates), which we may continue to send as necessary to provide our services.

5. Third-Party Marketing and Sharing

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. We may share information with:

  • The hotel associated with your reservation, which may send you its own marketing communications under its own policies.
  • Service providers that assist us in delivering marketing emails, push notifications, and campaign analytics, under strict data processing agreements.

6. Push Notifications and In-App Marketing

If you enable push notifications for marketing, we may send promotional messages directly to your device. You can disable marketing push notifications at any time through your device settings or within the app's notification preferences. Disabling marketing notifications will not affect service-related or operational notifications related to your stay.

7. Personalized Marketing and Profiling

We may use information such as your stay history, preferences, and app usage patterns to personalize the marketing messages we send you. This helps us offer relevant promotions and experiences. You can object to the use of your data for personalized marketing by adjusting your preferences in the app settings or contacting us directly.

8. Retention of Marketing Consent

We retain records of your marketing consent and preferences for as long as your account is active, or until you withdraw consent. If you delete your account or withdraw consent, we will stop sending marketing communications and retain only the necessary records to demonstrate compliance with your opt-out request.

9. Changes to This Policy

We may update this Marketing Policy from time to time. When we make material changes, we will update the effective date and notify you as required by applicable law. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Marketing Policy, wish to update your marketing preferences, or want to exercise a related right, contact us at privacy@treebuhotels.com. For general app support, contact support@treebuhotels.com.